Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work efficiently, improve performance, and provide information to website owners about how visitors interact with their site.

Cookies may be “session” cookies (deleted when you close your browser) or “persistent” cookies (stored until deleted manually or after an expiry period).

How We Use Cookies

Eloqubit uses cookies to enhance your experience and understand how our website is used. Specifically, we use cookies for:

• Essential Cookies: Required for the website to function correctly. These enable core features like page navigation and secure access to forms.
• Analytics Cookies: Provided by tools such as Google Analytics, these help us understand visitor behavior, such as which pages are most popular and how users navigate the site. Data is collected anonymously.
• Functionality Cookies: Used to remember your preferences and provide a more personalized experience (e.g., language or theme choices).
• Performance Cookies: Help us improve the website’s performance by collecting insights into loading times and technical issues.
• Chat Widget Cookies & Storage: Our chat provider (Chatwoot) may use cookies or local storage to keep your chat session, store temporary identifiers, and maintain widget settings. Chat transcripts or the messages you send may be retained by the chat provider to enable continuity of conversation and to help us provide support.

Types of Cookies We Use

Third-Party Cookies

We use third-party services such as Google Analytics to collect and analyze usage information. These cookies are controlled by the respective third parties and governed by their privacy policies. We do not have access to or control over these cookies.

We also use Chatwoot as our live chat provider. Chatwoot may set cookies and use local storage to:

• Maintain chat session identifiers so conversations persist across pages.
• Store temporary visitor preferences and widget state (e.g., collapsed/expanded).
• Facilitate analytics and debugging for chat delivery.

For more details about third-party cookie usage and data handling, please refer to the third-party providers' privacy pages:

• Google Privacy & Terms
• Chatwoot Privacy Policy

Currently, Eloqubit does not use marketing or advertising cookies, but we may introduce them in the future. Any such changes will be reflected in an updated version of this policy.

Managing Cookies

You can control and manage cookies through your browser settings or dedicated privacy tools. Most browsers allow you to:

• Block cookies: Prevent new cookies from being set.
• Delete cookies: Remove existing cookies from your device.
• Set cookie preferences: Choose which types of cookies you allow.

To manage Chatwoot-specific data: you may close or clear the chat session in the widget, clear site cookies/local storage, or disable cookies in your browser. Disabling cookies or local storage may affect the chat widget’s functionality.

For guidance, you can refer to your browser’s help section or visit allaboutcookies.org. Please note that disabling certain cookies may affect the functionality and performance of our website.

Your Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your cookie settings, clearing your browser cache, or disabling cookies.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The “Last Updated” date at the top will indicate when changes were made.

Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at privacy@eloqubit.com.