Privacy Policy | Eloqubit

Introduction

At Eloqubit, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (eloqubit.com) or interact with our services. By using our website or communicating with us, you agree to the practices described in this policy.

Who We Are

Eloqubit is a sole proprietorship owned and operated by Ashutosh Tiwari, registered as an MSME in India. We provide software development and related consulting services to clients globally. In the future, we may expand to offer digital tools, applications, or software-as-a-service (SaaS) products.

Information We Collect

We collect the following types of information:

1. Information You Provide Directly

Your name and contact details (email address, phone number)
Project details, requirements, or inquiries you share with us
Communication preferences

2. Automatically Collected Information

We use Google Analytics to collect anonymous website usage data, such as pages visited, time spent, browser type, device information, and approximate location. This helps us improve our website’s performance and user experience.

3. Communication Data

We use Resend to send transactional and service-related emails, and Chatwoot to facilitate live chat interactions on our website. When you use the chat widget, Chatwoot may collect your device details, browser information, IP address (for approximate location), and the messages you voluntarily send.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests
Provide, maintain, and improve our services
Communicate project updates and support
Analyze website performance and enhance user experience
Ensure compliance with applicable legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to any third parties.

We may share limited information with:

Trusted service providers including Google Analytics (analytics), Resend (email delivery), and Chatwoot (live chat interactions), who process data on our behalf.
Regulatory authorities if required to comply with applicable laws or legal processes.

All third parties are required to maintain strict confidentiality and security of your information.

Data Storage and Security

Eloqubit does not store personal data on its own servers. Data collected through our website is securely processed and stored by:

While we implement appropriate technical and organizational measures to protect data, no online transmission is completely secure.

International Data Transfers

As our service providers operate globally, your data may be processed in countries other than your own. We ensure that such transfers comply with data protection laws including GDPR and India's DPDP Act.

Your Rights

Depending on your location, you may have the right to:

Access the information we hold about you
Request correction or deletion of your data
Object to or restrict data processing
Withdraw consent where applicable

To exercise these rights, contact us at privacy@eloqubit.com.

Cookies and Tracking

We use cookies and similar technologies to improve website functionality and measure engagement. This includes cookies used by analytics tools and Chatwoot's live chat widget. You can modify your browser settings to refuse cookies or alert you when they are being used. For more details, read our Cookie Policy.

Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have inadvertently done so, contact us to delete such data immediately.

Data Retention

As we do not store personal data directly, retention is governed by our third-party providers (Google, Resend, Chatwoot, and Vercel). Data is retained only as long as necessary for its intended purpose or to comply with legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at privacy@eloqubit.com.